Refund policy

Last updated: November 11, 2026

At ivorbmella, we provide a 30-day free return service for purchases made through https://ivorbmella.shop. The store is operated by TUYET ANH THI LLC.

Requesting a return

You may notify us of a return within 30 calendar days after delivery, including if you simply change your mind.

Send your request to daniel.utacn@outlook.com, including your order number, checkout email address, and the items being returned. Giving a reason is optional for a change-of-mind return.

We will provide a prepaid shipping label or another return arrangement at our expense. Please dispatch your return within 14 days after receiving the instructions and retain proof of postage.

Contacting us ensures the goods reach the correct destination. It does not make any statutory cancellation right dependent on our approval.

Return condition and costs

Please include supplied accessories and pack the goods securely. Original packaging should be included where reasonably available, but missing packaging alone does not remove your legal rights.

You may unpack and reasonably inspect your purchase. Misuse or damage beyond reasonable inspection may affect eligibility under our voluntary service, subject to applicable law.

We charge no return shipping, restocking, or return handling fees.

Faulty, damaged, incorrect, or incomplete orders

Email us with a description of the issue and photographs if reasonably available. We will arrange an appropriate remedy, such as repair, replacement, or refund, according to the circumstances and applicable law.

We pay necessary shipping costs when resolving a product defect, shipping damage, or our fulfillment error. The 30-day voluntary window does not limit statutory rights.

What we refund

For a full-order return under this policy, we refund the amount paid for the goods and any original standard delivery charge. For partial returns, we refund the returned items and any delivery amount refundable by law.

A partial return will not trigger a new shipping charge if the remaining purchase falls below the free-shipping threshold.

Refunds go to the original payment method unless another method is agreed and legally permitted.

Refund timing

We review returns and issue refunds promptly after receiving the goods or the evidence of return required by applicable law.

Once issued, a refund usually appears within 3–7 business days, depending on your bank or payment provider. Contact us if it has not appeared after seven business days. Mandatory refund deadlines take priority over these estimates.

Cancellation and exchanges

Contact us immediately if you want to cancel before dispatch. We will stop the shipment where reasonably possible. If it has already shipped, applicable cancellation and return rights remain available.

For an exchange, email us to discuss availability and arrangements.

UK consumer cancellation rights

For eligible distance purchases, UK consumers may cancel without giving a reason within 14 days after delivery and return the goods within another 14 days. We refund without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever comes first, and refund within 14 days of that event. If we offer collection, the applicable deadline is generally 14 days after cancellation. Standard outbound delivery is refundable; an optional premium delivery supplement need not be refunded unless required by law. A lawful deduction may apply for handling beyond necessary inspection. Our free 30-day service is additional to statutory rights. UK returns guidance

You may send a clear cancellation statement or use this optional form:

To: ivorbmella, daniel.utacn@outlook.com
I give notice that I cancel my purchase of:
Order number:
Date ordered / date received:
Customer name:
Customer address:
Date:
Signature, only for a paper submission: