Shipping policy

Last updated: November 11, 2026

This policy covers shipping for purchases placed through https://ivorbmella.shop.

Available destinations

We deliver to supported addresses in the United States and United Kingdom. Available destinations and restrictions are shown before payment.

Standard delivery charges

Shipping charges do not count toward the qualifying merchandise subtotal. Equivalent thresholds for other checkout currencies are disclosed before purchase.

Dispatch and arrival estimates

Orders normally dispatch within 2–3 business days after payment confirmation. Business days are Monday through Friday, excluding applicable public holidays.

Following dispatch, delivery usually takes 20–45 calendar days. Processing time is additional to this transit estimate.

Where agreement to an extended delivery period is required, we disclose that period and obtain the necessary agreement before purchase. UK distance-selling guidance

If timing changes

If we cannot dispatch within the stated period, we will notify you, provide an updated estimate, and explain cancellation and prompt-refund options. We obtain consent to further delay where required; otherwise, we cancel and refund as required by law. FTC shipping guidance

Contact us if the delivery estimate has passed. Carrier investigations do not extend mandatory remedy or refund deadlines.

Tracking details

After dispatch, email daniel.utacn@outlook.com with your order number and checkout email address to request tracking information.

Carrier updates may take time to appear after the parcel enters the shipping network.

Taxes and customs charges

Applicable sales tax, VAT, import duties, and necessary customs charges are included in the price or covered by us. No additional tax or customs payment is required from customers beyond the checkout total.

If a carrier or customs agent requests payment, send us the notice so we can arrange payment or reimbursement.

Lost parcels and damaged goods

If a parcel is lost in transit, we arrange a free replacement. You may choose a refund instead, and we will refund if a replacement is unavailable.

A delivery scan does not automatically prevent a claim when a parcel cannot be found. Contact us so we can investigate and provide an appropriate resolution.

For damaged, defective, incorrect, or incomplete goods, describe the issue and provide photographs if reasonably available. We pay shipping necessary to resolve these problems.

Address corrections

Please check the delivery address before ordering. Contact us immediately if it needs correction; we will attempt to update it before dispatch.

Any reasonable additional redelivery cost resulting from a customer-supplied address error will be explained and agreed before proceeding. We cover costs caused by our own shipping errors.

Shipping assistance: daniel.utacn@outlook.com